Bienestar HVAC Consultant Training
Capacitación de Consultores Bienestar HVAC

In-home scoping — avoid change orders

In-home scoping — avoid change orders

Adapted internal training for Bienestar consultants serving homeowners across NY, NJ, MA, and FL. Use this page to guide field conversations, qualify the opportunity, and protect the customer experience.

Capacitación interna adaptada para consultores de Bienestar que atienden propietarios en NY, NJ, MA y FL. Use esta página para guiar conversaciones en campo, calificar oportunidades y proteger la experiencia del cliente.

Use this while the consultant is with the homeowner. The goal is to leave with a clean scope, the right expectations, and no hidden change order waiting for install.

Decision flow

In-home scoping path

01

Is this a decommissioning job?

If yes, a site survey is required and the Con Edison submission needs full load details.

Rule
Decommissioning jobs require site survey, Manual J / cool calc, and electrical + mechanical + plumbing permits.
Next action
Open the site survey checklist before leaving the home.
02

Are there bedrooms, empty rooms, or small rooms with beds?

Rooms with door + bed need units; tiny rooms can be exempted only if the bed is removed or covered.

Rule
Skipping livable rooms is a Con Edison approval risk and a change-order risk.
Next action
Check room requirements and photograph/mark exceptions clearly.
03

Is the home attached, solar-pending, or panel-constrained?

These conditions change expectations before install timing is discussed.

Stop condition

Do not promise next-day install when permits, solar inspection, or electrical work may block it.

Next action: Set expectations and document the constraint in notes.
Rule
Attached-home routing, solar inspection status, and sub-panel needs must be surfaced before the consultant leaves.
Next action
Set expectations and document the constraint in notes.

Esta página es parte de la biblioteca de capacitación de Bienestar HVAC. Resume el tema In-home scoping — avoid change orders para que el consultor pueda explicar el proceso con claridad, evitar promesas incorrectas y preparar cada oportunidad para una instalación limpia.

Nota para el consultor: use esta página como guía de campo. Antes de prometer reembolsos, fechas, financiamiento o alcance de instalación, confirme elegibilidad, permisos, capacidad del equipo y documentación requerida.

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