Bienestar HVAC Consultant Training
Capacitación de Consultores Bienestar HVAC

Install handoff — make a sold deal install-ready

Install handoff — make a sold deal install-ready

Adapted internal training for Bienestar consultants serving homeowners across NY, NJ, MA, and FL. Use this page to guide field conversations, qualify the opportunity, and protect the customer experience.

Capacitación interna adaptada para consultores de Bienestar que atienden propietarios en NY, NJ, MA y FL. Use esta página para guiar conversaciones en campo, calificar oportunidades y proteger la experiencia del cliente.

Use this when the customer has said yes. A sold deal is not done until it is install-ready.

Decision flow

Deal handoff readiness

01

Are financing documents complete?

Finish the lease, loan, or cash deposit first.

Rule
Do not request the install contract until financing is fully done.
Next action
Complete financing with the homeowner while still in the home.
02

Has the install contract request been submitted?

Use submit.nyheatandacpros.com to request the install contract and schedule survey preference.

Rule
Jonathan sends the install contract to the homeowner email after the form is submitted.
Next action
Wait for DocuSign completion before leaving.
03

Does the post-install package apply?

For Palmetto / Lightreach lease workflows, the install package must be clean before funding.

Rule
Funding is tied to post-install packet completion and flag resolution.
Next action
Use the Palmetto install package workflow after install.

Esta página es parte de la biblioteca de capacitación de Bienestar HVAC. Resume el tema Install handoff — make a sold deal install-ready para que el consultor pueda explicar el proceso con claridad, evitar promesas incorrectas y preparar cada oportunidad para una instalación limpia.

Nota para el consultor: use esta página como guía de campo. Antes de prometer reembolsos, fechas, financiamiento o alcance de instalación, confirme elegibilidad, permisos, capacidad del equipo y documentación requerida.

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