Bienestar HVAC Consultant Training
Capacitación de Consultores Bienestar HVAC

Loan — NYSERDA / EFS

Loan — NYSERDA / EFS

Adapted internal training for Bienestar consultants serving homeowners across NY, NJ, MA, and FL. Use this page to guide field conversations, qualify the opportunity, and protect the customer experience.

Capacitación interna adaptada para consultores de Bienestar que atienden propietarios en NY, NJ, MA y FL. Use esta página para guiar conversaciones en campo, calificar oportunidades y proteger la experiencia del cliente.

NYSERDA / EFS is a specialized loan tied to the Con Edison Clean Heat program. It’s the right call for decommissioning jobs where the homeowner has low credit or where the deal size fits within the cap.

The hard cap

NYSERDA / EFS finances up to $13,000 after rebate. This is a hard cap. The total job size can exceed $13K because the rebate stacks on top — but the financed portion cannot exceed $13K.

Example: single-family non-DAC

  • $13,000 financed via NYSERDA
  • $8,000 Clean Heat rebate
  • = $21,000 total job size

Example: single-family DAC

  • $13,000 financed via NYSERDA
  • $10,000 DAC-enhanced rebate
  • = $23,000 total job size

Example: 2-family non-DAC

  • $13,000 financed via NYSERDA
  • $4,000 × 2 meters = $8,000 rebate
  • = $21,000 total job size

Exact rebate amounts depend on:

Per-property, not per-floor

The $13,000 NYSERDA cap is per property, not per floor. A two-family home gets one $13K cap, not two. A three-family home still gets one $13K cap.

This is why NYSERDA almost never works on three-family homes. The total project cost is too high to fit a 3-family install inside $13K financed (even after stacked rebates), so consultants usually need to combine NYSERDA with other financing — see hybrid financing below.

Hybrid financing — combining NYSERDA with other sources

If a deal is decommissioning but exceeds the $13K NYSERDA cap, you can stack NYSERDA with other financing. NYSERDA covers up to $13K, and you fill the gap with cash, Wisetack, or another loan.

Hybrid example: $16K total financing needed

SourceAmountNotes
Cash deposit$3,00020% deposit at point of sale
Wisetack (gap loan)$0Not needed in this example
NYSERDA$13,000Hits the cap exactly
Total$16,000

Hybrid example: $18K total financing needed

SourceAmountNotes
Cash deposit$3,00020% deposit
Wisetack$2,000Closes the gap
NYSERDA$13,000Hits the cap
Total$18,000

The flexibility of hybrid financing lets you sell low-credit homeowners with deals that would otherwise be too big for NYSERDA alone. See Wisetack for the gap-loan workflow.

Decommissioning is required

NYSERDA will not approve a job that isn’t going through Clean Heat. Clean Heat = decommissioning. Non-decommissioning installs cannot use NYSERDA — use Green Sky or Lease instead.

This is a hard rule, not a guideline. If the math works on $13K but the job isn’t decommissioning, NYSERDA still rejects it.

Renter rule: who can sign

ScenarioCan use NYSERDA?
Homeowner lives in the homeYes — homeowner signs
Renter (no homeowner permission)No — renters cannot authorize construction work on someone else’s property
Renter with homeowner permissionYes — but the homeowner signs, not the renter. Homeowner and renter can have any back-end arrangement on who pays the bill. Bienestar doesn’t get involved in that.

So if you’re working with a renter who’s interested in a heat pump install, the path forward is: get the homeowner on the call, get them to sign, then the renter and homeowner figure out the bill payment between themselves.

Why DAC doesn’t help on the cap

NYSERDA caps financing at $13,000 regardless of DAC status. DAC homes get higher rebates (which means higher total project size), but the financed portion stays capped.

The only way to push past $13K financed via NYSERDA is to use 35 SEER units instead of standard 20-21 SEER units. But:

  • 35 SEER units are expensive
  • Profit ratio is lower than standard 20-21 SEER units
  • Generally not worth it

Approval profile

FeatureDetail
Credit thresholdApproves very low credit scores (down to ~550)
Term15 years
APR range3.49% – 6.99% (typically lower end)
ApplicationNone — homeowner self-serves on the website, selects Bienestar HVAC as dealer

When to lead with NYSERDA / EFS

  • Decommissioning job, AND
  • Low-credit homeowner (or just price-sensitive on APR), AND
  • Deal size fits the $13K cap (after rebate) — or you’re combining with hybrid financing

When NOT to use NYSERDA

  • Non-decommissioning install — not eligible
  • Three-family or larger building (cap rarely fits)
  • Homeowner has strong credit and would benefit from better APR on Green Sky
  • Renter without homeowner involvement

Process

  1. Confirm the job is decommissioning
  2. Confirm deal size + rebate math in the in-app calculator
  3. Direct homeowner to the NYSERDA website
  4. Homeowner selects Bienestar HVAC as the dealer
  5. Approval flows through

Esta página es parte de la biblioteca de capacitación de Bienestar HVAC. Resume el tema Loan — NYSERDA / EFS para que el consultor pueda explicar el proceso con claridad, evitar promesas incorrectas y preparar cada oportunidad para una instalación limpia.

Nota para el consultor: use esta página como guía de campo. Antes de prometer reembolsos, fechas, financiamiento o alcance de instalación, confirme elegibilidad, permisos, capacidad del equipo y documentación requerida.

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