What to tell homeowners about service after install, and what the company actually does to back it up.
“24-hour escalation. Homeowner calls with a problem, in 24 hours it gets solved. This is one thing I’m proud of.” — Jonathan
| Promise | Detail |
|---|---|
| 24-hour escalation guarantee | Any service call gets a fix within 24 hours of being consultantorted |
| Same-day response is common | Especially in winter when heat is critical. Typical pattern: homeowner calls by 1 PM, technician is in the home by 5 PM |
| Late-night calls | Roll to next-day response |
This is a real selling point. Most HVAC companies measure response in days — Bienestar measures it in hours. Mention this directly during the sales conversation when homeowners ask “what happens if something breaks?”
There is a dedicated service line, separate from the main office number on Google Maps.
| Service | Price |
|---|---|
| Annual service | $100 per unit per year |
- Freon leak checks
- Operational verification (units back up and working)
- General servicing
So a 9-unit home would be $900/year for the full annual tune-up across all units.
Bienestar includes a 1-year workmanship warranty on all installs. This is in addition to the manufacturer warranty (10 years on Gree and Midea — see Brand selection).
| Brand | Registration time |
|---|---|
| Gree | 3–5 business days |
| Midea | 7–10 days |
| Mitsubishi | Slow / hard to claim |
Bienestar is a Gree Select direct dealer, which is why Gree is fastest. See Brand selection for more.
“If anything’s not working — especially heat in winter — give us a call. We respond within 24 hours and often same day. If you want yearly maintenance, we offer service at $100 per unit per year, which covers Freon leak checks and a full system tune-up.”
Selling Mitsubishi without warning the homeowner about consultantair times. Consultantairs on Mitsubishi units can take 48 hours because only one specialized team services them. Set this expectation at the sales call. See Brand selection.
Esta página es parte de la biblioteca de capacitación de Bienestar HVAC. Resume el tema Service & post-install para que el consultor pueda explicar el proceso con claridad, evitar promesas incorrectas y preparar cada oportunidad para una instalación limpia.
Nota para el consultor: use esta página como guía de campo. Antes de prometer reembolsos, fechas, financiamiento o alcance de instalación, confirme elegibilidad, permisos, capacidad del equipo y documentación requerida.